Shipping Policy

Thank you for shopping with Claridi.

We aim to pack and dispatch orders as quickly as possible so your Claridi Botanical Inhaler can make its way to you safely.

Order Processing

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, product launches or promotional campaigns, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Shipping Within Australia

We currently ship orders within Australia.

Shipping options, costs and estimated delivery times will be shown at checkout before you complete your purchase.

Delivery times are estimates only and may vary depending on your location, carrier delays, public holidays or circumstances outside our control.

Tracking

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow a short time for tracking information to update after your order has been shipped.

Incorrect Shipping Details

Please ensure your shipping details are correct at checkout.

Claridi is not responsible for orders that are delayed, lost or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at admin@claridi.com We will do our best to update your order before it is dispatched, but we cannot guarantee changes once your order has been processed.

Lost, Delayed or Missing Parcels

Once your order has been dispatched, delivery is managed by the shipping carrier.

If your parcel is delayed or appears to be missing, please contact the carrier using your tracking details. You can also contact us at admin@claridi.com and we will do our best to assist.

Damaged Orders

We will gladly provide a refund or replacement if your product arrives:

• damaged or dented;
• faulty or defective;
• missing its botanical formulation;
• leaking or otherwise unusable;
• incorrect or not as ordered.

To be eligible for a return, the product should be unused and, where possible, still have its safety seal intact. Please contact us within 14 days of receiving your order with your order number and clear photos of the issue so we can assess and resolve it promptly.

Hygiene & Safety

For hygiene reasons, we cannot accept returns of inhalers that have been opened, used, or had the safety seal removed, unless the product is faulty or otherwise fails to meet consumer guarantees under Australian Consumer Law.

Authority to Leave

If you select or provide authority to leave, your parcel may be left unattended at your delivery address. Claridi is not responsible for parcels that are lost, stolen or damaged after being marked as delivered by the carrier.

International Shipping

At this stage, Claridi does not offer international shipping through our website.

If this changes in future, shipping destinations, costs and delivery estimates will be shown at checkout.

Purchases From Stockists

If you purchased a Clarity Botanical Inhaler from a stockist, retailer, pharmacy, clinic or other third-party seller, please contact the place of purchase directly regarding shipping, delivery or collection queries.

Each stockist manages its own order fulfilment and shipping processes.

Contact Us

For shipping questions, please contact us at:

admin@claridi.com